Temporary Office Closure

As a result of the latest Government advice, Coats Pensions Office will be closed to staff and visitors until further notice.

Whilst the office is closed, we will have restricted ability to take calls and we are unable to access our postal mail.  If you have an urgent query, please contact us by emailing pensions.services@coats.com.  You will not receive an immediate reply but this mailbox is being monitored and we will contact you as soon as we can. 

Please note that in these exceptional circumstances, we are working with a reduced team and may not be able to meet our normal timescales and processing will take longer than the service levels indicated on our website. 

We are working hard to minimise the impact of the office closure and we would be grateful for your patience at this time. Our main priority is that we continue to pay our pensioners on time.

Given the constantly changing circumstances and the uncertainty around Coronavirus, this information is subject to change and may be updated as appropriate when more information becomes available. The information provided is correct at the time of publishing. It is not intended to be and should not be construed as advice.