Plan Information

Plan Booklet – The Plan booklet has further information about the Plan, however please bear in mind that this is intended for those who were existing Active members on 30 June 2016. If you are looking for information about the specific benefits payable to you then you should refer to your own documentation or contact the Coats Pensions Office.

Service Level Agreement – Confirms the normal timescales for Coats Pensions Office to reply to most standard correspondence.

Internal Dispute Resolution Procedure – At Coats Pensions Office we always aim to provide an excellent service, but if we do get it wrong then our complaints procedure is detailed here for your information.


If you would like to Change your Address, Bank Account details or nomination for death benefits then please print and complete the relevant form below and return this to our office.


The Pensions Office is responsible for the administration of the Coats Foundation Trust. Click here to find out more about this Charity.

Additional Voluntary Contributions

If you have Friends Life AVCs you can review your investments and manage your funds by logging in to their website or by using the Switch Form below. If you haven’t already registered with Friends Life, you can do this from their site too. You can also find more information on investing with Friends Life using the links below.